Shipping

Once an Order has been made & processed, it leaves our warehouse that exact same day! Dispatch time is 12PM-2PM everyday.

When will my item ship?

Once your order has successfully been processed, you will receive an order confirmation email shortly after. This will contain shipping times for each item in your order.

Shipping times may vary depending on the product(s) you have ordered and the shipping time-frame advertised on the product listing. While we can't expedite an order once placed, rest assured that we are working hard to get your order to you as soon as possible. Standard or Economy shipping will be offered when you add the item to your cart if it is available. Once your order is shipped, you will receive an email notification.

The shipping times listed on our website are provided as a general guideline.
While we recommend allowing the maximum time frame to receive delivery of your order.
Don't be surprised if it arrives ahead of schedule!

SHIPPING TIME-FRAMES

Deliveries within Australia Estimated Delivery Time
Melbourne, Sydney and Adelaide 3-7 Business Days
Brisbane, Canberra, Geelong and Newcastle 3-5 Business Days
Perth, Hobart and Darwin 5-8 Business Days
Non-Metro areas in VIC, NSW and SA 3-7 Business Days
Non-Metro areas in WA, TAS and QLD 4-10 Business Days
Far North WA, Far North QLD and NT 3-7 Business Days

 

Deliveries within Philippines Estimated Delivery Time
Metro Manila (Zoom Courier) 1-5 Business Days
*NEW Metro Manila (Grab Delivery) Same Day Delivery
Provincial  (Zoom Courier)
3-10 Business Days

 

Deliveries to Country from Australia Estimated Delivery Time
Papa New Guinea 11 Business Days
Indonesia 6-8 Business Days
Vietnam 6-8 Business Days
Cambodia 6-8 Business Days
Malaysia 8 Business Days
Brunei Darussalam 6-8 Business Days
Thailand 8 Business Days
Myanmar 6-8 Business Days
India 10 Business Days
Sri Lanka 8 Business Days
Taiwan 8 Business Days
China 8 Business Days
Hong Kong 7 Business Days
Singapore 6 Business Days
Japan 7 Business Days
South Korea 8 Business Days

 *All shipping times exclude clearance/customs delays.

TAXES, DUTIES AND/OR VAT

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by uSmilePro. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email info@ulabprofessionals.com.au to arrange redelivery and will also have to pay for all postage costs.

uSmilePro
 will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.

Please direct any shipping related inquiries to info@ulabprofessionals.com.au